Shipping and Returns

Shipping

We use the shipping services of Speedpost for all orders unless instructed by you to use express services such as DHL , FedEx and in the event that you wish to use express services for your preferred shipping mode, you would have to pay for the higher rates.

Please select your mode of shipping upon checking out.

Exchange and Returns

Should you be unsatisfied about your purchase and wish to ask for a refund, we are obliged to do that on case-by-case basis. Do bear in mind that the return shipping and original shipping charges are to be covered by you.

Please do contact us if you wish to exchange or return your purchase. Once the exchange or refund is agreeable, we ask that you ship the item back to us using a shipping service that provides reliable tracking updates and that the return shipping and original shipping charges will not be bear by us.

All returns and exchanges are to be within 14 days upon successful delivery to you, and must be in unused/uninstalled/unworn condition. We have the sole discretion to reject any exchanges or returns should they be missing any original packaging or are damaged.

Returned item(s) should be packed securely and be sent to: 

Cycle Project Store 
55 Tiong Bahru Road
Unit 01-53
Singapore 160055

Insuring your returned items for their actual value should be considered as we will not issue a refund if the returned item is damaged or lost.

Should your payment mode be credit card, it will may take up to 14 working days for the refunded amount to appear in your account once your return items have been well received by us.

Prior to each purchase, we ask that you do your own research before committing to the purchase especially for custom builds, wheel builds, pre-orders and vintage items as most of them are not refundable/returnable.